Hi,
I would like to ask if there is an equivalent of Agent Activity Trace of CCC Reporter in XIMA Chronicall.
As per my checking (as of the mean time), Chronicall doesn't have a report about the agent's logged in time and logged off time(specifics not the summary), phone state like busy wrap (chronicall i think has no wrap up report), dnd, ringing etc. per time - per day - per agent.
It is showing those data in Agent timeline but i think you cannot send the agent timeline as a report.
In short, I am looking for agent's activity starting from the time he logs in until he logs out.
I hope you could help me on this for I only have the 14-day trial version.
Thanks a lot!
I would like to ask if there is an equivalent of Agent Activity Trace of CCC Reporter in XIMA Chronicall.
As per my checking (as of the mean time), Chronicall doesn't have a report about the agent's logged in time and logged off time(specifics not the summary), phone state like busy wrap (chronicall i think has no wrap up report), dnd, ringing etc. per time - per day - per agent.
It is showing those data in Agent timeline but i think you cannot send the agent timeline as a report.
In short, I am looking for agent's activity starting from the time he logs in until he logs out.
I hope you could help me on this for I only have the 14-day trial version.
Thanks a lot!
