Again... Remote access ?

[RC51guy]

I asked this question before, but I wasn't very clean on what I what I was trying to do.

First question:
Can you set up remote access to a Partner ACS R3 - R6 with out purchasing a the Partner ACS Remote Access,Backup/ Restore Card. Using a external modem of some sort. If so, how.

Second question:
How in the heck do you connect to a Partner ACS R3 - R6 using the Administration Software to program the Partner with a lab top when on site ( not trying to connect remotely). I'm guessing you have to have the remote card to do this, and intercom to ext 76 or something.

Thanks for the info.

 

[392]

First: no. There is no provision for an external modem or a hack for an external modem on pre-R7 systems.

Second: You have to connect via the RAC. The most common way to connect locally is by using a spare extension port with autoline selection set to intercom first, then the modem dials 76.

 

[rickwts]

I had a problem similar to your second question. I was trying to connect to a partner R6 and R7 using a Dell laptop and I had problems connecting using my internal modem. I was told by Avaya tech support that there is an issue with remote access using certain modems. I had to purchase a US Robotics external modem and this solved my problem. From there you do a Direct Dial connect, select the external modem and dial Telephone Number 76. From an extension port with intercom dial tone as 392(Instructor) stated in his response to your question.

 

[jlshelton]

Another trick when using a laptop on-site is to have the laptop access an outside line, and call an in-bound number into the Partner. Ask the person answering the call to transfer to x76. By routing your modem call through a phone company central office, the signal level is reduced to a level that the built-in modem expects (hey, it's a remote access card, right?)

 

[rickwts]

Good point, but not always practical when working after hours.

 

[itpphoneguy]

I normally just plug into the AUX jack, select intercom on the phone and the Remote Admin dials 76. Done. On the R7, I'm right into the comm port - love that, it's faster.
-Chris