hellohello1
Technical User
Hello,
I have Window XP Professional, SP2. Someone sent me a BlueMountain.com card, and after viewing the card, Firefox gave me a few: 'file not found' pop up messages. I could no longer go online so I decided to reboot. But then Windows got stuck in a reboot cycle. It got to the Windows splash screen, but then would reboot again and again. I disabled 'automatic restart on system failure' and found the error. It is:
Stop: C000021a (fatal system error), 0xC0000135.
I am not able to boot into Safe Mode or 'Last known good configuration' or 'Debugging Mode'.
I have my Windows XP installation CD. I went into the BIOS and changed my boot record to boot first from CD/DVD. I put my Windows XP CD into the DVD drive and rebooted, but it didn't boot from the CD.
I am able to access the Windows Recovery Console (it's installed on my computer). From there, I ran chkdsk c: /r and chkdsk c: /p. Got a message 'found and fixed one or more errors on the volume', but it didn't fix my booting issue. I ran checkdisk again until it found no errors. But that didn't fix my problem. I tried typing fixmbr /device/hardisk0, but no change. I tried typing copy C:\windows\system32\dllcache\win32k.sys c:\windows\system32, but no change. I tried to extract a new copy of the Kernel32.dll file from the Windows XP CD, but no change.
I tried turning off my computer, unplugging the power cord, then pressing and holding the power button down for 30 seconds, then reattaching the power cord and turning on the computer normally. No luck.
Can I run malwarebytes or hijackthis or ccleaner or spybot from the Windows Recovery Console? If so, how do I do this since it seems the Windows Recovery Console has limited commands. I don't see a 'run' command.
Any suggestions?
Thanks!
I have Window XP Professional, SP2. Someone sent me a BlueMountain.com card, and after viewing the card, Firefox gave me a few: 'file not found' pop up messages. I could no longer go online so I decided to reboot. But then Windows got stuck in a reboot cycle. It got to the Windows splash screen, but then would reboot again and again. I disabled 'automatic restart on system failure' and found the error. It is:
Stop: C000021a (fatal system error), 0xC0000135.
I am not able to boot into Safe Mode or 'Last known good configuration' or 'Debugging Mode'.
I have my Windows XP installation CD. I went into the BIOS and changed my boot record to boot first from CD/DVD. I put my Windows XP CD into the DVD drive and rebooted, but it didn't boot from the CD.
I am able to access the Windows Recovery Console (it's installed on my computer). From there, I ran chkdsk c: /r and chkdsk c: /p. Got a message 'found and fixed one or more errors on the volume', but it didn't fix my booting issue. I ran checkdisk again until it found no errors. But that didn't fix my problem. I tried typing fixmbr /device/hardisk0, but no change. I tried typing copy C:\windows\system32\dllcache\win32k.sys c:\windows\system32, but no change. I tried to extract a new copy of the Kernel32.dll file from the Windows XP CD, but no change.
I tried turning off my computer, unplugging the power cord, then pressing and holding the power button down for 30 seconds, then reattaching the power cord and turning on the computer normally. No luck.
Can I run malwarebytes or hijackthis or ccleaner or spybot from the Windows Recovery Console? If so, how do I do this since it seems the Windows Recovery Console has limited commands. I don't see a 'run' command.
Any suggestions?
Thanks!