After power outage, no music on hold.

[mrdon515]

We had a power outage and now we have no music on hold with our Definity system. I checked the source and it is working fine. I tested music on hold with an internal call and an external call and I dont hear anything. Any ideas of what to check?

Thanks

 

[joe2938]

Try a reboot of the phone system

 

[mojoputter]

or find out what port it is on in the PBX and maybe just reset the board prior to rebooting the system

 

[4merAvaya]

If there is a coupler device, it may not have rebooted. If you have a butt set, see if you have music going into the port on the PBX. The music port can be defined in either 'display systems features' or 'display music'.

Kevin

 

[mrdon515]

Stupid question, but how would I do a reboot?

 

[Phoneman44]

reset system 1 will do a warm reboot, it will just stop some services. You may get booted out of the system and have to log back in. There are different levels.

 

[1a22ip]

I always forget to check that the volume is turned up?

I know it might sound stupid But after a power failure sometimes the player volume is 0

ED

1a2 to ip I seen it all