After night bell forward to announcement 1

[WGross]

Currently after hours we have a night bell that anyone in the company can answer due to the fact that our gm always wants the customer to talk to a live person. Problem is once everyone is gone all the customer gets is a ring i see this as unprofessional is it possible to have the system forward the call to a announcment or general mailbox after so many rings on the nightbell. If so how.

 

[mcopini]

Sorry to say Night-service has no coverage-options... What you could do is try to write an attendant-vector. Attendant-vectoring allows you to route calls anywhere based on time of day and day of the week (and so on) automatically.
Att.Vectoring should be bought as an extra software option, but I think it's surely worth the money. If you need more information or got any questions on this, plz let me know...


Kind Regards,
Maarten Copini

http://www.effecta.nl

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[Bobg1]

You could try setting up a night service extension and have this ring your night bell. Then you could have a coverage path for the extension

 

[mcopini]

I'm afraid calls won't go in to the coverage path of a night serive extension...
Correct me if I'm wrong, but I was raised with the belief that a night service destination will never have any coverage options...
Kind Regards,
Maarten Copini

http://www.effecta.nl

-Please let fellow members know if their post was of any help-