AFTER HOURS FORWARDING FROM ACD

[toolhead]

I have a freshly minted ACD group. I was ready to deploy when they hit me with a curve ball. They want the calls to be automatically forwarded to an off premise number at 5 pm. How can i make this happen ?

 

[Pir8Radio]

need more info, what type of acd? CCM? Symposium? Symposium Express?

If you can script, under your "CLOSED" secion (or how ever you have it scripted)

ROUTE CALL 9XXXXXXX

 

[toolhead]

A CCM version 6.0

 

[toolhead]

Its an appointment line. 6 agents. Nothing fancy.They just want to have calls forwrded to an after hours number that will take the calls and make the appointments.

 

[Utreg]

CCM6 so adjust your script like Pir8Radio stated.
Probably you endup with scripting which will look like this:

IF TIME OF DAY <> AppointmentLine_OpenTime THEN
EXECUTE AppointmentLine_Closed
END IF

/* .... rest of (queue to skillset) scripting ... */

SECTION AppointmentLine_Closed
ROUTE CALL TheExternalNumber_DN /* note: Create a DN variable or enter the external number directly in script */