After Hours Call Forwarding

[JustAMan]

Hello all,

I have an IP Office 406 4.2(23) and I am trying to setup a model for after hours forwarding to a cell phone. I have followed many instructions for this and had it working fine. I then upgraded to version 5 and it quit functioning. I downgraded the software, but it still does not work. As far as I can tell, I have everything configured properly. Here is a brief overview of configs and tests I've run.

General Configuration:
- 3 Analog lines coming in
- 3 hunt groups (Electric 1, Electric 2, AfterHours)
- Electric 1 (2 users) is primary, overflows to Electric 2 (3 users)
- Electric 1 Fallback uses Time profile of BusinessHours (set 7:30-4:30 M-F), with Night Service Group of AfterHours, and is always In Service
- AfterHours group is always In Service, has a single user named AfterHour Forwa, Ring Mode of Sequential
- AfterHour Forwa has unconditional forwarding enabled, with Hunt Group and Internal checked, to the cell phone number, including prefix
- No auto attendant or voicemail is currently configured in the system

Tests I've performed:
- Dial AfterHour Forwa extension from internal results in the call being forwarded to the cell
- Dial AfterHours group extension from internal results in the call being forwarded to the cell
- During time profile, calls ring properly and overflow properly through primary groups
- Outside of time profile, calls are not handled at all - they continue to ring

I have spent days trying to solve this. I'm hoping someone may have some ideas to find a resolution.

Thanks!!

 

[7deedtz]

What does your time-profile controlling, Hunt groups or incoming call routes? These work differently and has to be setup differently?

Mitel, Avaya, NEC, INDEX

http://www.vcs-sa.co.za

 

[JustAMan]

Time profile is only being referenced by the Hunt group. The incoming call route is a single line, with Default Value for timeprofile, Electric 1 for Destiation, and nothing for Fallback

 

[amriddle01]

You need to activate the "allow trunk to trunk transfer" setting on the analog trunks

 

[7deedtz]

Check he following threads


1. Time profile for hunt group
thread940-1430395
2. IPO 500 - 4.1.15 - HuntGroup Time Profile override
thread940-1500087

Seems you did not tell the system what to do with the call out of the Time profile periods

Mitel, Avaya, NEC, INDEX

http://www.vcs-sa.co.za

 

[JustAMan]

amriddle01 - THANK YOU!!
I can't test it right now, but I can see where that is a problem. I did not have it enabled for any of my lines. Weird that it worked before, this isn't a new feature/requirement is it? Would moving to v5 have dropped that config? Just curious.

 

[JustAMan]

7deetz - Thanks for those links. I was not aware of the difference in the time profiles, and I can see where that will be vital as I expand this configuration.