After Call Work: Avaya preset time limit?

[Ariadne]

If an agent presses the ACW button on their phone, is there a preset time limit that Avaya lets them be in that state before they are returned to Available?

I know that on the second page of the skill programming, you can set the time interval there, but if that's blank, could this time be to infinity?

 

[nohuhu]

Ariadne,

starting with cm3, there's a new "timed acw logoff" feature. it means, if an agent puts himself in acw mode for too long, the system will log him out. if you don't set an interval in this field, system will suppose it's indefinite.
there is no way to force an agent to available mode from acw or aux, and i doubt it would ever be. it's just not right. it's an administrative problem, not a technical one.