AES initial configuration to CM 1

[jh041497]

Hello everyone,

I am a Cisco junkie thrown into an Avaya world and now find myself struggling to keep up. I have an S8800 with System Platform 6.0.3.1.3 and AES r5-2-3-110.

I have gotten this far but cannot figure out how to get the AES server to establish a connection with CM. I have gone into CM and "change ip-services" tab 3 I added the server name under Server ID, the password and enabled but the status shows IDLE. On the AES server I added the node name under Switch Connection, put in the password and added CLAN IP's but no active connections.

I am a total newbie to AES, any guiding hand is greatly appreciated!

 

[IPOthermia]

TLINK

Aquire MAC address of eth0 for RFA license – command is ifconfig from root prompt.
Aquire host name of AES server – command is uname -n, command to change name is ‘hostname allegaes’ for example. This is the name entered in IP-Services on the Communications Manager.
Communications manager will let the AES login if the hostname and password matches the IP-Services information. This may sound confusing at first, especially due to the password being set in the AES OAM Administration web application.

Add OAM users prior to adding the Weblm license.

In Weblm make the user ID and Password admin / weblmadmin for consistency among all Weblm servers we support. In 5.2, setting password twice will allow this.

Set server name and password on CM

Status AE Services on CM

Administer switch connection in AES OAM web application. Login with cust / custpw.

Create a new user account and set the user to be a CTI user.
In OAM, locate this CTI user and assign CTI permissions. This is a two step process.
In 5.2 one website does it all.

Administration
Network Configuration
Switch Connections
Add connection (A shortname is good, this isn’t the hostname)
This name will be part of the TLINK name
Edit connection to supply the IP Services password for CM.
Edit CLAN and use the IP of the CM (Either a CLAN or procr IP Address)
Edit H.323 gatekeeper, this is the IP Address of the AES server.

Network
Ports
Enable 4721 and 4722

CTI Link Administration
TSAPI links
Add link
Link number, use 1
Switch Connection, use switch name from above step.
Switch CTI Link number, use the CTI link number from the PBX
ASAI link version – This is from the WebLM license file.

Security Database
CTI Users
List all users
Edit desired user
If setting up Zeacom enable unrestricted access.
Click apply
Tlink
View and record name for use in CTI clients such as the one used by Zeacom

Status and Control
Switch Connection Summary
Talking, Online, and an Incrementing message count are signs of success.
Services Summary
Provides a view based on type of service such as DMCC or TSAPI

Utilities
ASAI Test
Select TSAPI link number. If test fails, there will be a few errors. If it work, there will be a === Test Completed === message.
Ping Host
Enter IP address of ACM and click ping.
TSAPI test
This is the main piece of the puzzle.
Enter user name of the CTI enabled user from above
Enter password for this user
Enter a from Extension
Enter a to Extension
Click Dial

The AES will initiate a phone call between the specified endpoints. Make sure they exist in the PBX you are connected to. If this works you’ll hear the phone ring if you are close by. The OAM web application will also display the following:

TsTest
cstaMakeCall() succeeded!
cstaClearConnection() succeeded!
SNMP

PBX Administration
Change System-Parameters Features
Page 5
Page 13
Add CTI-link 1
Type is ADJ-IP
Change Node-Names IP
Change IP-Services
Use Node Name
Port 8765
On AE Services Admin Page enter hostname, password, and y to enable.
Status AESvcs
CTI-link
Interface
Link
All commands to see status of AES to PBX link