Coineandude
Technical User
Hey there,
In hunt group configuration, I can set a service level target of x% of calls in y seconds and Business Advocate is supposed to keep track of this. Does anyone know what time period Advocate uses to evaluate whether or not it is meeting this goal?
Is it current interval? current day? rolling number of minutes?
In hunt group configuration, I can set a service level target of x% of calls in y seconds and Business Advocate is supposed to keep track of this. Does anyone know what time period Advocate uses to evaluate whether or not it is meeting this goal?
Is it current interval? current day? rolling number of minutes?
