chippowell9
Technical User
Suppose a call center supervisor wants the ability to log an agent off without hunting for the agent’s desk. These are standard, desk-based agents with 3905 phonesets, no AAAD clients.
If I’m doing this, as the AACC and CS1K admin, I would probably just DISU the ACD set and then ENLU it.
Within AACC, you could also go to Configuration, Phonesets and Voice Ports, and deacquire the set and then reacquire it there.
The call center supervisors obviously do not have access to the CS1K. They do have access to reporting and management modules in AACC, but I am reluctant to give them access to the Configuration module, because there’s so much in there they could inadvertently mess up.
Any ideas on how a call center supervisor could remotely log an agent off?
If I’m doing this, as the AACC and CS1K admin, I would probably just DISU the ACD set and then ENLU it.
Within AACC, you could also go to Configuration, Phonesets and Voice Ports, and deacquire the set and then reacquire it there.
The call center supervisors obviously do not have access to the CS1K. They do have access to reporting and management modules in AACC, but I am reluctant to give them access to the Configuration module, because there’s so much in there they could inadvertently mess up.
Any ideas on how a call center supervisor could remotely log an agent off?