Advertise Callee state to internal callers malfunction 1

[elalich]

Reaching out before I raise a ticket with Avaya. I've a customer that's decided that busy indicators are too complicated and wants this feature. I enabled it on their system and tested but it did not display anything on the set. I tested in my lab with same result; take target off-hook and attempt to transfer call to it and no state description appears on the originating caller's display. I didn't see any known issues related to the feature in SP1 release notes, and I see nothing in the KB. Does anyone have this working and tested? If so were there any feature interactions that affect it's functionality? Would anyone mind testing in their lab to see if I'm having a three-drink brain fart?

Eli
ACSS- Avaya Mid-Market Communications
ACIS- Avaya Aura Communication Manager and CM Messaging

 

[Westi]

That is because you have to be on a real call.
Taking the receiver off hook only works on analog extensions.
It works if on a real call so no worries.

Joe W.

FHandw, just expired ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[sizbut]

Its not supported for all phone types but you haven't said what phones you were using.

Stuck in a never ending cycle of file copying.

 

[RINGINnBLINGIN]

I actually just tested the crap out of this. Both 96xx phones. R10.1 SP1. Other user call voicemail, another internal extension and simply went off hook. When I called, my phone told me he was on another call in all three instances. I also tested this with a 4610 and the display said "on another call". It also worked across an scn...

ELalich, do you have a monitor trace? Have you considered calling a certified business partner to assist?