Advanced Partner Messaging Setup...

[sandman1969]

I have a customer running a ACS 6 with Partner Messaging Rel 1. A large insurance company added a new 800 number that is similar to my customer. My customer is now getting over 100 calls a day for the other company.

They used to try and answer all calls live. (5 differnet people would grab the calls). If no one answered the call it was answered by Auto Att 1. AA1 gave a menu and access to the company directory.

I am trying to set it up as follows... I am not sure it is possible.

AA1 to pickup all calls immediately. (easy to do)
Give option if you are calling my customer press 1. If you are call for the large insurance agency you have called the wrong number the right number is....

Here is were I am not sure if I can do this. They want option 1 - to ring the 5 people's phones and if no one answers to go to a main menu/sub menu.

I know I can send option 1 to a group and have a voicemail box pick up but can I send a call to an Auto attendent or submenu after forwarding it to a group?

 

[TouchToneTommy]

Set the Transfer Return Extension (#306) for each VM port to point to themselves instead of Ext. 10.

Add your extensions to Calling Group No. 2

Create Mailbox 72 and assign it as Auto Attendant No. 2, WITH a phone.

In AA-1, Selector Code and Dial-0/timeout should transfer to Ext. 72.

Have the incoming calls answered immediately by AA-1.

Pressing 1 or 0 or nothing transfers to the group, if no one answers, AA-2 answers and takes it from there.