Advance voicemail - email intergration

[andy4uk]

Hi All,

I have a customer that decided to have the advance voicemail license option activated onto their Mitel 3300 system.

I have programmed the Mitel system with the email server ip address and within the users voicemail box, i have configured the email address and other settings - This must now be around the 20th system i have configured with voicemail to email intergration and i have never had this problem before.

When this was first programmed it did not work, we informed the email server support company - they did'nt know what the issue was, so they did some changes rebooted the system.

After we did some testing this seemed to work and after a week or so it all stopped, we then informed the email server support company - and their response was we don't know what the problem is, pay us £400 and we'll have a look at it?????????

and they stated - our system has and is working as originally designed and has done for many years now..!!

Does any one know any information regarding intergration to email from the Mitel voicemail system, i have looked on MOL and can't find anything?

There is no way I'm going to pay £400 to a company that seems to just want money for nothing - i also feel they are not providing the correct service to their customer.

Thanks in advance, any feed back welcome

 

[T8keiteasy]

Hi,
The first thing to do when you leave a message and it doesn't go to the mailbox, is to check the ICP logs...
It always helped me a lot.

You should read the reason why the message was not sent (ICP server name problem for the mail server, bad IP adress...)

Keep us in touch


Regards

Now, it's about French users too !!!

 

[andy4uk]

I have already done this, there are no logs that indicates the message has not been sent - if i change the IP address within system options to a false IP address, i then get a log saying the email server IP address is invalid.

I know the Mitel is not at fault, just trying to find a better way to inform the customer that this issue is with the email provider - at the moment the customer seems to be siding with their data provider as they have more years working together, whereas we are new to them?

 

[whykap]

This is how I would put it to the customer if they are siding with the other vendor. If they are not willing to pay the email support company to work with you then they need to give you full access to their email system to troubleshoot it your self. I don't see any other way of doing this if they want this product to work.

Hopefully you have a contract that only includes the MITEL portion of installation and support (as it should be, as you do not own or support the email server). Otherwise sounds like you are stuck doing all the troubleshooting yourself or paying someone else to do it.

 

[slapin]

The best way is to sniff SMTP session. As a result you should see 200 OK message from SMTP. It's not guarantee delivery to a mailbox, but SMTP server accepted the message. I have seen following problems with email servers:

1. Username translations. If there are spaces, underscores, dots or other "non-standard" signs it could be incorrectly translated on MITEL ot remote SMTP side.

2. Your MITEL server doesn't have PTR record in DNS. Most of the corporate email servers would not trust to this kind of senders. The dialdnostic could be 400 or 500 error message.

3. MITEL doesn't send it's domain name in the envelop of the SMTP message, but IP address