Adobe Acrobat 9 - Attacht to Email not working

[Livia8]

Hi there,

I don't know if it's an Outlook or and Adobe problem, so I've posted this in the Adobe Acrobat forum too.

I'm currently using Acrobat 9 on Windows XP. If I have an open pdf file and I go to File - Attach to email, the system seems to be doing all the right things and opening a new message with the attachment already included, but when I press "send" the message just vanishes (it never reaches its recipient and it's not on my Send items folder either). This does not happen with Word, Excel and all the other applications, or if I create a new message and manually attach the pdf file.

Are there any settings I should check?

Many thanks,

Livia

 

[aich69]

Even when you do this from within Word, Excel etc, under normal circumstances the message won't get sent until Outlook is running.
Do you have Outlook running when you try to complete this action from within Acrobat?

I used to have a handle on life... but it broke. Cpt. Red Bull

 

[Livia8]

Hi Aich69,

Yes, I do, Outlook is running, and the only application that's causing me this problem is Adobe. I've even tried to save the messages as drafts before sending them, but they disappear (i.e. they look like they're being saved, but after I close them they're nowhere to be seen: not in the draft folder, not in the inbox, not in the sent items and not in the bin either). I can't make any sense of it.

Thanks,

Livia

 

[Livia8]

In case anyone else has the same problem, I think I found out what caused this. I have access to three email accounts, and although I was logged in in the second of those, it seems that acrobat defaulted to the first account in the list as the one to use (i.e., I was logged in Outlook as B, but the system chose A as its sender, so the messages remained in that outbox until I accessed account A again). I'm still unsure as to why that happened, but at least now I know what to look out for.

 

[goombawaho]

Well, it probably defaults to the "main" account - the one where mail is set to be delivered as the one where it will be sent from.

You can't expect Acrobat to be THAT smart as to ask you which account you want to use.

 

[Livia8]

Well, Word, Excel and the rest do... Does anyone you know if there's a way to change the defaults?