Admin needs to XFR caller directly into a users VM 1

[MitelInMyBlood]

This seems like a simple answer is out there that I'm unaware of.

How does a Department Admin/Receptionist transfer a call for User X into User X's voice mail?

IE... the call came in to user X, then went into voice mail. The caller wantet to speak to someone and so zeroed-out to the "operator" who in this case is the dept. receptionist. The recept spoke to the person who in decides they now *WANT* to leave a VM message for user X.

It seems highly unintuitive to transfer the caller back to user X, let it ring and then go to VM. Isn't there a more direct method?

Thanks!!

Original MUG/NAMU Charter Member

 

[whykap]

That's easy to achieve actually.
1. Create a new VM profile named VMtranfer with the same vm pilot you are currently using and a mask of xxxx where the amount of X's represent the length of internal DNs

2. Create a CTI RP named VMtransfer and on line one assign a DN of *xxxx. You can substiture * for another leading digit if you wish.

3. On the line select the VMtransfer VM profile you created in step 1.

So to transfer to someones VM directly you willp press the trf key, then *xxxx and transfer again.

 

[MitelInMyBlood]

Thanks! Will give it a try.

Original MUG/NAMU Charter Member