Adjusting how calls are handled

[pyberkley]

I have a Partner system with AA. When a caller does not pick from the menu of possible extensions, the call goes to extension 10. No one sits at the desk where extension 10 is, so how can I have that call go to a group of possible extensions all at once allowing anyone to pickup the call?

 

[TouchToneTommy]

Which Voice Mail do you have? Partner Mail, Partner Mail VS R5 and Partner Messaging R1 have the option of changing the "dial 0/timeout option".

Otherwise, if you truly don't use Ext. 10 and want a group to be able to answer it, you could install a chime ringer or loud bell in a central location as Ext. 10, and give each person a "pickup-10" button.

 

[pyberkley]

Its Partner Mail VS R5.

As far as a Ext 10 pick-up button, that would work but requires people to hear that extension ringing which is difficult to do considering the size of our building and nature of our business.

I was hoping that I culd route all Ext 10 calls to a group of extensions as well as Ext 10.

 

[bobsou]

change options to ring to a ,calling group 71,72,73 or 74, put stations to ring in calling grp, that you want to ans.
on vs mail selector code 9 to calling group,
on mail o/time out to calling grp