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ADI-CM displaying on Phone

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nicksterbeagle

Technical User
Feb 15, 2016
36
US
Can anyone tell me why a phone on an IP Office v9.0.3 would display "ADI_CM" instead of the extension number?
 
Not much to go on..

What version of IP office, basic or essential.

What type of phone.
Does the phone work ok..
Has this just happened or was it always like that.
Do other phones have the same issue.

Maybe it's the username..just guessing

What user name is assigned to the extension

Try a different phone if you think it's faulty.

 
Figured it out. The user was looking at the actual underlying function assigned to a button.
It was a basic edition. They needed to actually type a description for the button label.
 
Thanks for letting us know the outcome.

I don't do basic mode so I would never have known that.

 
Well it wouldn't display ADI_CM unless you typed that. It would display AD-ICM if you put no label which means autodial intercom.

I agree Basic is a plague on anyone who has to support it.
 
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