addusers in teamsite with adressbook

[fireglow27]

Problem statement:
The problem occurs when we add users to a teamsite using the adresbook feature. After selecting a number of users from the Global adresslist we click the "TO" button and then click OK. The Users e.mail adresses appear in the "Chose users" box. Then we select the appropriate Sitegroup we want the users to belong to and click Next.
In step 3 We need to confirm the users to be added. Then we notice that some of the users accountnames could not be resolved. We can see the emailaddress and the displayname but the username is not resolved.
We have also observed that for the users that cannot be resolved the displayname that we see is not the displayname for that user in Active Directory.
What we also see is, that changing the primary smtp adress to the format :usernamer@companyname.nl for a user that previously could not be resolved solves the issue.

What we already checked:
A user that can be resolved and one that cannot seem to have the exact same format in Active directory (when Displayname, Simple displayname, primary SMTP address, Alias and username are considered) Both users are on the same exchange information store.
Importing user profiles from AD works perfectly. We even see the correct displaynames appear in the imported user properties. No recent changes were made in AD on users dislaynames etc."

Anyone got a clue about this?

 

[Thomas2000]

Hello,

Only thing that I know is that if the e-mail field on the user account in Active Directory is not filled in, sharepoint will not be able to resolve the displayname or username.

If you check properties of a user in the AD, under the General tab, make sure that the E-mail field contains the correct address.

We have had this problem in our AD that in several cases the e-mail field has not been filled in or it has been a misspelled email address.


Cheers,
Thomas

 

[fireglow27]

Thanks for the reply
I checked the info you gave me about the e-mail field. Tough these are all filled in corectly?
Do you have another idea what this problem could be?

 

[Thomas2000]

Hello,

hmm..that was my best bet

But just to check, are you using multiple AD Forests for where the SharePoint servers and the email system are installed?

Do you have separate domains for email system and sharepoint? If so, how is the trust setup?

I guess you have allready tried to check what differences there are between the users that you CAN resolve and those you CAN'T resolve the username.

Cheers,
Thomas