Address Book problem

[cderow]

There is an ongoing problem that I am having with one user's address book. When this user creates a new email, then goes to the address book, selects the outside address from the Frequent Contacts, then sends her email, we get an adress book conflict and the address appears crossed out.

However, when this user opens the address book, right clicks on the address and selects new mail, the email goes through just fine. The way that the user has this address book setup is to display the full name of the person, with the person's email address listed under email. This person can successfully send emails to people that have their email address displayed in her address book and in-house people. It's just the people that she has actually put names for instead of just their addresses.

I have tried some of the TID's on the Novell site, like making sure this address book is listed under Selected Book under Name Completion Search Order. All of my internet addressig schemes are correct. I have even recreated the address book and the entire email account with no avail. Is there something else I am missing or should I tell this user to stop entering full names and to just go with the email addresses?

 

[marvhuffaker]

You should take a look at the frequent contacts and see if there is an invalid entry. Even deleting the whole thing might be a good idea. Then you know that's not where the problem is coming from.

Marvin Huffaker, MCNE

http://www.redjuju.com

 

[cderow]

Thanks for your respone, Marv. I should mention that I have also done what you have suggested. I deleted the Frequent Contacts, and started from scratch. It seems to be OK for a week or two, then the addresses start getting crossed out. One thing I did notice was inet: was being added to the addresses that seem to have a problem. This is part of our addressing, but it does not appear next to every entry or in other user's address book.

 

[marvhuffaker]

Do you have Internet Addressing setup? I know that sounds like a dumb question, but Internet Addressing doesn't necessarily happen automatically, and can bite you if not aware of it.

Marvin Huffaker, MCNE

http://www.redjuju.com

 

[cderow]

Yes, I do have Internet Addressing configured. The way I have it setup is like this:

Preferred Address Format: User ID.PostOffice@Internet Domain Name

Under Allowed Address Format, all formats except for the First Initial Last Name@Internet Domain Name were checked. I went ahead and checked this option, but other than that, I don't see anything that looks to be a problem.