Imstillhere
IS-IT--Management
I would like to know what I need to do to make available in the selection criteria of a personal filter in realtime reporting, a paticular dnis in one filter and 2 paticular skillsets in another filter.I recently added 2 sites that come in from Call pilot and hand off to Symposium and then to the agents. I was able to make everything work fine but they wanted to add the new skillsets and DNIS to their paticular reports. They are able to see all the other DNIS and skillsets as available but we dont see the ones I Just made. I have searched several threads here and looked around my options in symposium but everywhere I look I can see them. Even Historical reporting when I pull up the associated properties under selection critera and available I see them as available. The managers cannot but they do see everything else as available. Thank you !!