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adding selection criteria for filtered reports

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Imstillhere

IS-IT--Management
Jun 6, 2008
334
US
I would like to know what I need to do to make available in the selection criteria of a personal filter in realtime reporting, a paticular dnis in one filter and 2 paticular skillsets in another filter.I recently added 2 sites that come in from Call pilot and hand off to Symposium and then to the agents. I was able to make everything work fine but they wanted to add the new skillsets and DNIS to their paticular reports. They are able to see all the other DNIS and skillsets as available but we dont see the ones I Just made. I have searched several threads here and looked around my options in symposium but everywhere I look I can see them. Even Historical reporting when I pull up the associated properties under selection critera and available I see them as available. The managers cannot but they do see everything else as available. Thank you !!
 
Yes configuration show the dnis and config also shows the skillsets
 
Check that the new DNIS and CDNs are included in the appropriate partition(s).

If your partitioning is correct, then try to schedule a time to reboot the web client server (CCMA/SWCS). Sometimes it does not update correctly and a reboot cleans things up.
 
Funny you should mention rebooting symposium, One of the Network techs was working behind the server cabinet and kicked the Plug !!!. Anyway the Symposium has been rebooted :) Im still really new to symposium and I have only been able to get to this point thru help from this forum THANK YOU ALL !! My final step is just to get these skillsets to show available for her filtered report and DNIS to show for the other. Now you mentioned partioning, Im not really sure what to check. When I go into partion management All I see are users.. when I open the users in question, under user properties on the left side it shows them both having access to realtime reporting,historical reporting and contact center management. On the right hand side there are 3 tabs 1=Supervisors they are both supervisors and are checked. 2=Access Classes they both show as managers, 3=Partitions. each is marked for their paticular call center. I guess this is what you mean by checking Partitions ?? The dnis and skillsets still do not show up as available for them to add to their reports.
 
View the partition in which the supervisor is a member. Add the new elements (CDN, DNIS, Skillset, Application, agent) to the partition and submit.

The partition defines the data set that the members can see. If the elements are not defined in the partition, the partition members will not be able to see that data.
 
found the problem. I had to go to access and partition management. click VIEW..then partitions
(I was missing that step)..then open the partition I needed and a set of tabs appeareared
AGENTS/ SKILLSETS /REPORT GROUPS /APPLICATIONS/CDN's/DNIS's
For this partition I opened Skillsets and the 2 I had created were there, they just needed to be checked to make them available to the user to add to there report. This project is now complete. Thank you very much for your help !!
 
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