Adding Post Chat Survey (MiContact Center)

[murcielag0]

Hello,

I have been asked to add a Post Chat survey, it's an online survey.

But I'm wondering if there is a way to implement it as a popup from within Mitel?

I understand that once the client closes the window, it's done. But how have you guys handled this?

Thanks,

 

[Billz66]

you will have to send the url during the chat session
- could send it at the start so that its been delivered.
as you have stated once they close it you cant send them anything else
if they get the email transcript , the url would also be in that
You can probably store their contact email during the chat session and activate a direct email back when its terminated which contains the url

If I never did anything I'd never done before , I'd never do anything.....