Adding New Users Extension??

[ptaylor8030]

Hello. Im having a problem adding new users extension. When I go through the set up. An i get to extension. It only have a drop down with other OlD extension. Could you please Help. I have the new agents added in. But they dont have a extension attached an i cant record their calls. Nice Perform 4.1

 

[rrussell5]

Two possible options come to mind.

1. The extension desired is not created in the Integrations section of System Admin.
2. The extenstion is already assigned to another agent. Do a search in User Admin in the Agent ID / Extenstion field.

 

[ptaylor8030]

Thanks I was able to add the New agents extension. BuTT.. On our system it takes a few video recordings on agents. An it audio records every call. I cant get any voice recording on any calls. So if a agents have 20 calls about 4 will have a video recored call without audio. An all the other calls dont have anything audio at all. Why would this happen. PLease help