Adding New Skillset to Queue

[mclark13]

Hello,

We have an Nortel Option 11 switch, Callpilot Server, and Symposium 6 running our inbound call center.

I am trying to add a new Skillset to our current Queue but I continue to receive "Your call cannot be completed at this time, please try again later" message. This is what I have done so far:
- Symposium: Configuration - Skillset - Added new skillset
- Symposium: Configuration - CDN - Added and acquired new CDN
- Symposium: Scripting - Created new script, validated, and activated (Saved)
- Symposium: Scripting - Added the CDN to the Master Script and Activated
- CallPilot: Application Builder - Added the new Menu and Call Transfer flow

At this point I don't know what I am missing. I believe I need to do something to make the connection within the switch but am not sure. Any help would be much appreciated.

Thanks.

 

[DFKSydney]

Have you looked at the IDC tables? LD 49

 

[telebub]

How does the number you're dialing correlate to the CDN you created? Is it a DID that matches the CDN's digits? As DFKSydney asks, are you using IDC tables to translate the incoming digits to the CDN?