Adding New POS Terminal. Totally new to this.

[eCubilla]

I've read through another post on this forum that I will need another license to add a new POS terminal we just acquired. I'm new to POS terminals. I have access to the computer to add the terminal in. Is there anything I need to do on the actual POS terminal to see our server? I'm thinking of just duplicating an existing POS terminal, swap it, so I can see if the terminal works. The new terminal is a used unit from a another restaurant business, so the OS (Windows XP) and Radiant software (v 1.0.08).

I have an IT background, but new to the restaurant industry.

Here's some info...
When our existing POS terminal (P1515) boots up, I see it starts LANACFG.exe, then FOHAdm.exe, then eventually starts the Radiant software.
When our newly purchased used POS terminal (P1550) boots up, it starts up quickly and starts LANACFG.exe, then eventually starts the Radiant software. I don't see it starting FOHadm.exe. If it did, it was rather fast, that I didn't see it start.

 

[PosTech72]

Look in the startup folder.... Did you set up the terminal in Aloha Manager, NAM, CFC? Is this a new terminal you are swapping out or adding a whole new physical terminal to the network? Did you do a terminstall? Have you set IP's and verified that the terminal is on the network? Do you get the floating logo when it boots? Just trying to understand exactly where you are at.

 

[AlohaRoss]

eCubilla,

The other post you read is correct. You can only add terminals to the system you are licensed for. Each FOH terminal uses licensed software. If you are licensed for more terminals its just a matter of getting it configured. The software you see running on startup is called RAL (Radiant Auto Loader). If you have in your back office a program called Aloha Support Ready, then just open it. From there you will see all the terms you are licensed for. If you see 5 configured but currently only have 4 in use, then you can add the 5th. From here, highlight the terminal you want to load and choose on right side "Reload". From there just reboot the new term and it will load and configure itself automatically. it will be a 2 or 3 reboots in the process if all is working. if you have all 4 configured and 4 in use then you just have a spare terminal in case one breaks.




AlohaRoss

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