Adding new fields to ACT2007 1

[istone]

Hi,
I added a new field to my ACT Contact Detail and I do see it, but another user doesn't see the new field eventhough I saved it.
I added the new field doing the following:
Tools
Design Layouts
Contacts
Field

Why is it not showing on the other person's pc.
Thanks in advance

 

[GLComputing]

Are you sure you're looking at the same database on the same machine?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[istone]

Yes, it's the same database.

 

[GLComputing]

Same machine?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[istone]

Sorry I was wrong, I went to Tootls -Preferences-General -and the location of the database is: C:\Document and setting\....
is this where the problem is? the location? I am going to check the other person's pc and see where his database is stored.
thanks

 

[GLComputing]

It's probably looking at a PAD file, which can be on easch user's local machine. Open the PAD file in Notepad and see tht the pointer is looking at the same machine

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[istone]

I really appreciate your help. As you can tell I am new to ACT.
I opened the file in Notepad and this is what I got:

<?xml version="1.0" standalone="no"?>
<!DOCTYPE ACTDatabasePADFile>
<!--This file represents a Pointer to an Act Database or [PAD]-->
<ACTDatabase name="ACT9Demo" host="(local)" location="" type="SQL" />

Obviously the database is stored in network drive, how do I find that?
Thanks

 

[GLComputing]

host=local - means that database is on YOUR machine

Why are you using the Demo database?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[istone]

Yes, my fault. I right click the demo. Here is the database:

<?xml version="1.0" standalone="no"?>
<!DOCTYPE ACTDatabasePADFile>
<!--This file represents a Pointer to an Act Database or [PAD]-->
<ACTDatabase name="CDProspects" host="LIFEGROUP" location="D:\Sys\ACT DATA" type="Sql" />

and I can see the location.

Now I am confused, I clickee on CDProspects and I can see the change I made yesterday.

 

[GLComputing]

Make sure each user has the same Database and host in the PAD file they are using.

Also, changes to the layout can require the user to exit and restart ACT!

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[istone]

The other user has the same host: <ACTDatabase name="CDProspects" host="LIFEGROUP" location="D:\Sys\ACT DATA" type="Sql" />
but still can't see the change I made. What's more interesting is: I made him follow the above link instead of using his short cut and still can't see it.

 

[GLComputing]

So, you CAN see changes in the database? But not in a Layout?

Have a look at the bottom left of the screen... and make sure both users are using the same layout

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[istone]

I am sorry not reply so soon, the problem is solved. The person who couldn't see the changes I made did not have admin rights. We gave him admin rights and now it's working.

 

[GLComputing]

Depending on how you set it up, it shouldn't require admin access (did you mean for Windows, Domain or ACT!?)... but glad it's working for you now

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[istone]

Again thank you for all your help.