Adding new DID's. 1

[PC0]

Hi,

One more question, ....I just got a new range of DID's and was wondering how to add them to the IP Office system. I can call the number's by dialing all 7 digits, however I cannot call the number's internally - example, I can call the number 510-0300 just fine and the short code kicks in to check for business hours and routes the call either to the front desk or to the main voicemail (as I have not assigned any user's with the new DID's). However, if I were to dial just 0300 from my deskphone, I get an "Incompatible" error. Any ideas?

Thanks,

Paul

 

[gknight1]

you would have to have 0300 extensions, or shortcodes relating to that 0300. if you are calling from a system phone it is not going to go through an ICR, it is going to follow your shortcodes.

 

[PC0]

The issue that I now have is that I cannot use one of the new DID's as a central voicemail box with callback feature. I can have the call route internally to the new DID but cannot have it call out to a cell phone to alert the user. I have created a user with the new DID, set up an incoming call route for it, set up a password for the voicemail and entered the cell phone number in the source number field. Any help is sincerely appreciated.

Thanks,

Paul

 

[telecomtekperson]

I am getting confused. If you ordered a group of new DID's, you will have to create a new incoming call route to send those DID's to an extension. If you want your extension numbers to match the DID's, then you will have to renumber the system for the new extension numbers.

 

[tlpeter]

what kind of extensions do you use now ?
do you use 3 or 4 digits ?
if you use 4 then you can't use the new ddi's
an extension never ever begins with a 0


ACA - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[PC0]

telecomtekperson -->

<"you will have to create a new incoming call route to send those DID's to an extension.">

I do have incoming call routes set for the new DID's.

<"then you will have to renumber the system for the new extension numbers.">

Where and what do I have to renumber?

Thanks,

Paul

 

[PC0]

tlpeter -->

<'what kind of extensions do you use now ?'>

I use 4 digit extensions now.

<'if you use 4 then you can't use the new ddi's'>

What if I were to have a short code starting with 03xx? Wouldn't this route calls for extensions starting with 03

Thanks,

Paul

 

[tlpeter]

i realy don't knowif the shortcode work
maybe it does but i think it will give problems

why does every telephonenumeber starts with any number except 0

the 0 always says that it is rerouted over here(local,national,international etc etc etc)
when you plug in a newexpansion module it automaticly make extension number and they never start with a 0
using a 0 as a first digit for an extension is not done

something that you could do is use the same digit as you are using now

lets say you use 6000 till 6200
then you can make extensions like 6300 till 6320
then you can route the incoming call to that extensions
so replace the 0 for another number


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[PC0]

I was thinking along the same lines too. Have the new DDI's route to internal number's. But I am not sure if these number's will be able to call out. Any ideas?

Example:
(My current set of DID's are from 4100-4199. My new set of DID's are 0300-0399. So, if I would have to enter new set of number's internal to the system, say 5100-5199, and map the incoming number's 0300-0399 to the internal number's 5100-5199). Will a user assigned one of these number's be able to dial out?

Thanks,

Paul

 

[tlpeter]

dialing out is always possible
you can give it any line id you are already using and the one's you are going to use
normaly it uses your shortcode that the other users already use
but then they will send the DID of that trunk
if you want that they send the DID of the new trunk then you have to use user shortcodes or user restrictions/rights

if you already using 4100-4199 then i suggest that the new extensions will be 4300-4399
that is easyer for internal calling





ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[PC0]

Update:

I can call the new DID using the 4 digits (in this case 0300 is a voicemail box). I can dial the number's (510-0300) or just 0300 and be connected to the mailbox.
But, I cannot get the voicemail box to do a call-back to an external number.

Any ideas?

Thanks

 

[Gibsonic]

P<Telephone Number> = Voicemail Ringback Number
This entry sets the destination for callback (outbound alert) calls from voicemail. Enter P followed by the telephone number including any necessary external dialing prefix, eg. P917325559876. This facility is only available when using VoiceMail Pro through which a default Callback or a user specific Callback start point has been configured. This feature is separate from voicemail ringback which alerts the user's own extension. See Callback (Outcalling)

http://marketingtools.avaya.com/kno...Projects/voicemailpro/outcalling/callback.htm

another way to do this that I haven't personally tested is to just use the voicemail ringback feature and have a mobile number or other external number twinned to the office extension. In theory both should be called on a ringback.

However the callback call flow for vm pro is a much more robust solution.

 

[PC0]

Thanks, Gibsonic. I forgot to change the callback call flow in VMPro. I had the callback callflow set up for a different DID than the intended one.