Adding item to "sent items" of a shared mail box

[Bujitsu]

Hi,

I have a group of help desk people that have their own mailbox's but use a shared mailbox to send & receive mail for support. i.e support@mycompany.com

The problem is that when a helpdesk user sends from the shared mailbox the sent item goes to the users sent items not the shared mailbox's sent items.

Is there a way to get the sent item to duplicate to the users "sent items" as well as the shared mailbox's "sent items"?
Or only the shared mailbox's "sent items"?


Cheers

 

[markdmac]

Use a rule within outlook to copy to the folder.

I hope you find this post helpful.

Regards,

Mark

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[Bujitsu]

Mark,

Thanks for the idea, but it doesn't seem to work using rules. Even when an email lands in the sent items folder the rule does not fire. Unless done manually.

I think I might have to write an add-in.

 

[zbnet]

There is some advice and some tools linked to here:

http://www.slipstick.com/exs/pfshare.htm

UniSent looks like it might meet your needs.