Adding Dial by Name option to Mulilevel Auto Attendant

[tck307]

Hello all,

Working on a freshly installed 3300 ver 6.0 (I believe).
Here is my issue:

One of our 800 numbers is answered by a Multilevel Auto Attendant with 2 options for customer support which are forwarded to the appropriate hunt group.

What I need to add is a third option for either Dial by Name or "If you know you party's extension ..." I tried adding 9 as a third option for dial by name but the system won't let me and spits out error msg stating "no such mailbox.I know that option 9 works from our main number.

I figured that dialing 0 here would transfer to the main menu which has these capabilites but it transfers to our receptionist.

Any suggestions on getting this done would be greatly appreciated.

 

[paterson]

I believe that the dial 9 function only works in the main system greeting. Atleast that is what I found on the 200 ICP embedded VM which is very similar to the 3300 embedded VM.

Here is what I did... Tell callers to press *9 if they want to dial by name.

Why does it work? The * will take the call back to the main greeting where the 9 will work. Not exactly a clean solution because if the caller dials *9 too quickly, the system may not recognize the 9. Also, if the caller dials *and then waits a bit to press the 9, the caller will start to hear the main system greeting.

Good Luck!



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My Biggest problem is that I almost always believe what I tell myself.

 

[tck307]

paterson ,

Thanks for your helpful suggstion. What we ended up doing was adding a third option for the dial by name/extension and forwarded that option to 5000, a speed dial for vm which brings the caller back to the main auto attendant.

It didn't like dialing * during the recording, that just got it to restart from the beginning. Not sure why.

Thanks again.