Not sure of the best way to ask this so please bear with me.
We have NICE Perform 3.0 and when adding users the last step is to add the agents extension in at the CTI Driver Set Up field on the server. In order to get the system to recognize the number we then have to do a CLS restart.
My question is why can't we add all the extensions (approx 3,000 total)at once and do only 1 more CLS restart. The NICE folks say not to do it but give no reason other than "you shouldn't do it".
We have NICE Perform 3.0 and when adding users the last step is to add the agents extension in at the CTI Driver Set Up field on the server. In order to get the system to recognize the number we then have to do a CLS restart.
My question is why can't we add all the extensions (approx 3,000 total)at once and do only 1 more CLS restart. The NICE folks say not to do it but give no reason other than "you shouldn't do it".