Adding ACD Members

[mqh123]

OMG I can not believe I have forgotten this. I am trying to add a member to ACD group 4303, the DN is 4142, but we use 84142 for the DN for key 00. So I added this
KEY 00 acd 4303 0 84142 and I get this error SCH0719.
What could I be missing? I have 9 positions left.
Well I went to load 20, new, 3904, put in all the info then I get to the KEY and I get this code. HELP. Thanks,

 

[1norteltech]

You need to have cls agn and key 0 acd yyyy zzzz
yyyy = acd dn
zzzz = agent's position id (must be unique)

 

[Johnthephoneguy]

You have verified in ld 22 the SLT says you have available agents?

ALso verify ld 23 maxp is set higher than the max agents you need.

Thats the only 2 places I know to verify you can add them to an ACD.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[mqh123]

GOT IT!!!! THANK YOU ALL!!!