adding a trunk with immediate answer and assigning trunk group ...

[mrdom]

hi everyone - I added a 5th co trunk to assist with outdialing for follow me, etc. i'd also like this 5th trunk to be a number that our users can call in to check voice mail, etc. i'd like the 5th trunk to answer immediately when called, but am not entirely show how to do this. I thought about creating a ring group and have it answer after 1 second and set the destination to our main IVR. I can't leave the extension listing blank though, so i'm not sure what I would put in there for the brief 1 second ring. a virtual extension? i'm sure there's a simpler way to do this.

the other thing i want to do is to create an outbound route for follow me and other outdialing that the phone system would need to do. i only want the system to use outbound trunks 4 or 5 for this purpose. could i duplicate the 9_outside outbound route, change the 9 to an 8, and use only trunks 4 and 5 for the allowed trunks?

to program follow-me settings and for the system to dial external numbers, how would i put the number in? would i do <prefix(8)> XXXXXXX to send it to the outbound route for outdialing?

thanks again for the help!

 

[theislandtech]

If this number is only going to be used to access vm -
A) add Misc Destination
1a) give a description
1b) for the Dial - choose dial voice mail from the feature code drop down
B) add incoming route
1a) give a description
1b) use the 5th trunk number for the DID
1c) set destination to the misc. dest. created above.
C) yes, you can add a new outbound route with 8 as the access code and including only trunks 4 & 5
D) extension follow me - (hover your mouse over the follow-me list for hints) 8 + telephone number + #

 

[mrdom]

thanks islandtech for the help! I've got that all set up, but that's leading me to other questions now.

right now, the system is programmed with lines 1-4 as a shared call group. under inbound routes, the shared call tag is "scg1". are shared call groups like line pools? these are how the lines look in programming:

label: telephone number (xxx-xxxx)
digits: sca:1@sgc1

it goes up in sequence through two, three and four.

do I want this fifth line as a part of the shared call group? if I don't, what do I need to do to program the line on the phone? it's plugged into port 5 on the fx gateway.

thanks for the continued help.

 

[mrdom]

I tried to follow islandtech's instructions, and when I call the trunk number, I get the following recording, "the number you have dialed is not in service; please check the number and try again. 600." if I take the DID number out and call again, then it goes to the UCx mailbox/login prompt.

if I try to dial 1+areacode+number, the system routes the call through trunk #5 ... though I have no clue how or why it's doing that as I do not have any outbound routes set that include trunk #5 as an option. it also puts trunk #1 on the phone's display off-hook as it's dialing. not sure why that would be happening, either.

 

[atdjr123]

For remote access to Mailbox.
Add misc. destination.
Description =( mailbox access )
Dial = (enter a digit)must be unique
featurecode shortcuts = ( My voicemail (*97)
submit changes and save configuration.
Next go to IVR that you have created to answer for this inbound trunk. Click increase options and add digit for mailbox access and misc. destinations should populate window. next window open and scroll down to mailbox access and add. Then submit changes and save configuration. When users dial this number the IVR will answer and then press digit you have assigned. Call is routed to UCX Vmail and user is prompted for mailbox.

http://www.voiceconnectplus.com

Voice Connect Plus, Inc.
have a great day and a better tomorrow

 

[theislandtech]

If trunk 5 will be used only for VM access then the SCG tag is not needed and the trunk does not need a button.
Either (*97) Dial My Voice mail or (*98) Dial Voice mail as the Misc dest. will work for calls from outside the system because the caller id does not contain an extension.
What brand is your GW? Post sanitized configs for inbound routes, outbound routes, and trunks. This will provide info for help with the other issues.

 

[mrdom]

thanks everyone for the continued help! I've made some headway today. here's what I've figured out:

1. I set an inbound route for Line 5 and placed its phone number in the DID field. I then set up a miscellaneous destination to go to the voice mail service.

2. if I had a number in the DID field, I would get that recording I mentioned above. If I took the DID number out and left the field blank, then it would work without incident, answering after 1 ring, which was what I was looking for. So ... I think I've got this working the way I'd like it. All of my inbound routes have the numbers listed in the DID fields. Should I remove those as well?

- - -

I think part of my problem is that I'm still thinking too much along the lines of a key system and not a PBX. The SCA buttons only indicate whether a trunk is in use or not, and can allow users to take calls on other phones so long as those buttons are programmed on them, correct? What my users are used to doing here is pressing an outside line button and then dialing the number. Can the SCA buttons function this way, or do we need to have them use an access code to get an outside line?

For outbound routes, this is what I'd like to have:

1. Users can dial 9 to get an outside line. Then, they can dial any number (local 7-digit, long distance or international). Lines 1,2,3 and 4 are available options for dialing out. here's what my current outbound plan looks like for 9:

One question I have about this route though - if 9 is needed to access the line, how come there's only a 9 in the prefix field for the fourth dial pattern entry. Is that because there's a wildcard there (a .) and thus, that 9 applies for all of the dial patterns listed there?

2. Use an access code of 8 for outdialing (from the system for follow-me and IVR). We would primarily be dialing local cell phone numbers, which require seven digits. However, one of the trunks is a magicjack adapter, which always needs full numbers. Use ONLY trunks 4 and 5. I tried to set this up by mimicking the calling group for 9/outside line:

Does this look OK for what I want to accomplish, or do I need to make some changes?

Then, I've got another outbound route called SCG1, which I'm assuming is for the shared call group. Does this route exist so that it can display status on the phones where the lines are programmed. Here's what it looks like:

Unless it's for the SCA buttons, I'm not sure why I need this route.

What if I wanted to program Line 5 on a phone or two to simply show the line's status. How would I go about programming that? For my SCA lines, I have the following entered into the buttons for the Nortel programming:

LABEL DIGITS
Line 1 -- SCA:1@SCG1
Line 2 -- SCA:2@SCG1
Line 3 -- SCA:3@SCG1
Line 4 -- SCA:4@SCG1

How would I program Line 5? Right now, I don't have it as part of SCG1 as it's not grouped with the regular outside lines. Should I make it part of SCG1 and then the label would be Line 5 / SCA:5@SCG1?

Thanks again everyone for your help!

 

[atdjr123]

Your routes 9outside and 8outside dialing patterns should all be prefixed with 9 or 8. Otherwise you're allowing calls to be made on either trunks without the required prefix. Unless of course you want to give access to these trunks without the specified prefix. If that is the case then it defeats the purpose of having outbound 9 or 8. What exactly are you trying to accomplish with these routes???

http://www.voiceconnectplus.com

Voice Connect Plus, Inc.
have a great day and a better tomorrow

 

[theislandtech]

Like atdjr123 stated, "Your routes 9outside and 8outside dialing patterns should all be prefixed with 9 or 8. Otherwise you're allowing calls to be made on either trunks without the required prefix."
What is the trunk sequence for the 9 route? line 1, line 2, line 3, line 4.
What is the trunk sequence for the 8 route? line 5.
With out seeing your inbound route and logs, it sounds like the number defined in the route is not matching with what is being received. Some GW must have the phone number programed for the port in order to pass to the pbx

 

[mrdom]

Basically what I'm trying to accomplish with the outbound routes is to control which lines are accessed first for outside calls. In the 9-OUTSIDE route, I have trunks assigned as 2,1,4 and 3. For the 8-OUTDIAL number, I only want the phone system to use trunks 5 and 4 (in that order) for outdialing from the IVR and for follow-me stuff. It sounds like from what you're saying, all I'd have to do is to add a 9 for all of the dialing patterns in the prefix field, and we'd be good to go with that. Same thing for 8-OUTDIAL, but instead of a 9, I'd put an 8 in.

That leaves me with Line 5. I'd like to monitor that line for status when it's in use from a couple of phones. If I want the line to show status, do I need to assign it to a shared call appearance group? Could I assign a tag of SCG2 for Line 5? if I did that, what would the button programming look like for digits?

thanks everybody!

 

[mrdom]

one other question I was going to ask: it is essential to put a number in the DID field of an inbound route? all four incoming lines are going to the main menu ivr, so do we really have to have a number in there?

 

[theislandtech]

Assign the tag SCG2 to the incoming route for line 5, assign a button with that tag on the phones needed. example for button SCA:1@SCG2
the DID field is needed in order to route calls from that line to the desired location.

 

[telcodog]

Are you using and external gateway like Mediatrix or Grandstream or do you have an 8 port analog trunk card or are these from a sip provider?

Makes a big difference in setup to be able to do what you want.

 

[mrdom]

thanks for the post telcodog. 4 lines come from the cable company. there's a coax that goes into a box, then an amphenol cable from there to a block, and the line appearances are punched down there. line 5 is a magicjack. all of these feed into a grandstream gxw4108 gateway. right now, only lines 4 and 5 are plugged into the grandstream for testing.

i followed islandtech's instructions to assign an inbound route as SCG2 for line 5 (the magicjack adapter), and to program a button that has SCA:1@SCG2 ... that worked great, no problems.

i verified that all of the inbound routes for lines 1-4 have SCG1 in the shared calls tag field, and they do. on my phones, the buttons are programmed as:

SCA:1@SCG1
SCA:2@SCG1
SCA:3@SCG1
SCA:4@SCG1

when i try to call line 4, the status doesn't change. is there something else i need to do?

for the outbound routes, this is what i want to accomplish:

route 1: all extensions can call any number from any phone on campus, including emergency. users should dial 9 to access the outside line.

route 2: used for outdialing and follow-me. i want these types of calls to use only line 5 (the magicjack adapter) so the other four main lines are free for incoming and outgoing calls for users. an access code of 8 should be used to access these lines.

i've tried a whole bunch of different stuff, and if i leave the prefix field empty, the call will go through. but as soon as i put a prefix (an 8 or 9 for either route) in there, then the system only lets me dial a 7-digit number ... it won't complete the call. from what i understand, the 8 and 9 need to go in the prefix field, but maybe they're supposed to go somewhere else?

thanks for the continued help.

 

[theislandtech]

prefix match pattern
9 NXXXXXX will drop the 9 and send NXXXXXX to trunk
9 1NXXNXXXXXX will drop the 9 and send 1NXXNXXXXXX to trunk
8 NXXXXXX will drop the 8 and send NXXXXXX to trunk
8 1NXXNXXXXXX will drop the 8 and send 1NXXNXXXXXX to trunk

you must for each route that will access (8 for line5) and (9 for lines 1,2,3,4) build a match for all digits to be dialed

 

[theislandtech]

oops! hit submit instead of preview
Did you follow the wiki for the gateway setup?Link

 

[mrdom]

thanks for the continued help, islandtech. I decided to delete all of the outbound routes and start over. I created a very simple outbound rule as follows:

(prepend) + prefix | [X./Caller ID]
(prepend) + prefix | [match pattern/Caller ID]

This is about as basic as you can get. If I use this rule without the prefix, I can dial both local and long distance, no problem.

BUT ... as soon as I put an 8 into the first dial pattern (for X.)

1. If I dial 1-XXX-XXXX, I get a recording that "your call cannot be completed as dialed".

2. If I try to dial 8-1-XXX-XXXX, the system starts dialing by the 7th digit I enter ... it won't let me even dial an 11-digit number.

Do you think this might have something to do with the gateway?

 

[mrdom]

I also checked the Grandstream settings, and everything from the wiki seems to be configured correctly. The only exception is that the DID for the inbound routes is not set to the ring group (600). It's either set to null (any DID) or the number of the trunk. Should that be changed to the ring group extension?

 

[mrdom]

I think I may have discovered something:

In the GrandStream configuration, under Channel Dialing to VOIP, channels 1-8 are set to 600 (the ring group for incoming calls)

If I wanted to have Line 5 be a VM only line, its destination would not be the ring group. Would I set channel 5 to be the DID (the number of the trunk)?

 

[mrdom]

After doing a little more reading, it seems that everybody's Channel Dialing to VOIP settings in their GrandStream is the actual number of the trunk and not the ring group. one example I found has the channel dialing set up in the following way:

ch1:2125551000;ch2:2125551001;ch3:2125551002;ch4:2125551003

I watched this video from a couple of UCx guys:

http://www.youtube.com/watch?v=T_TW7rctfPU

If you look at his DID that he has set in his inbound route, it looks like he's got his trunk number in there, not the ring group. I'm guessing that whatever is specified in the channel dialing to VOIP (2155551000 above) needs to match what's put in the DID for each inbound route. The video shows that inbound route going to a ring group, which is what we would want it to do. Am I right that I need to change the channels to the trunk numbers?