Adding a Roll over number 1

[SpokaneTJ]

I am in need of some help. I need to know how to add a virtual roll over number to my system. I have 11 books available to help, and the glossary doesn't help at all. Any help would be greatly appreciated.

 

[wdhb]

Can you explain in more detail what the scenario your trying to acheive is.

 

[SpokaneTJ]

I have a number already programmed into the Meridian for one of my users. I had help from the Verizon tech with that. Later in the day, I was asked if he could get a second line for the phone. I know I don't need to punch down a new TN for this, as there are virtual numbers that I can use and assign to the same TN.

I am just not sure how to do that. I tried doing a New in LD 20, but when I tried to put the TN that is already in use it, it gave up an error message.

 

[wdhb]

Still not clear on what you are trying to do. Are you saying that you have a Meridian phone, (what type is it, eg M3904, 2616??) & you want to add some virtual numbers to keys???

Also, you can't NEW, CHG etc in LD20. Use LD10 or 11

 

[coniglio]

why don't you print the phone that you want to add this virtual # to?

 

[McGruff753]

It sounds like you want a rollover line (i.e. key 0 is main and you want to add key 1 as a roll-over). If so, keep reading, if not, then disregard.

Let's say, for example, you have a 2616 phone and key 0 is set as 7098. You want a second line on key 1. Our dialing plan here is our DID DN's are 7000's and our internal are 2000's. To keep the numbers in line (so I automatically know what the roll-over line is that would be associated with the DID), I add a 2 in front of the 7000 number. Therefore key 1 would be SCR 27098. To add this to the phone, in LD 20, you would do a CHG, not a NEW. See excerpt from a guide I am updating below. IMPORTANT - For this to work, make sure your LHK is set for 1, not 0.

At the REQ: prompt, type CHG. This is Meridian’s command for Change. At the TYPE: prompt, type 2616. At the TN prompt, type the TN number we want to change. In our case, we will type 15 6. At the ECHG prompt, type YES. This is Meridian’s command to make an Easy Change. At the ITEM prompt, type DES and then the seat number the new user will be assigned. As we hit the spacebar, we will see DES 212 show up. Don’t panic. The system will show us what the previous DES was while we are making the change to it. The DES prompt is the Designator field. This would be where we input the users seat location. So after the space, for our example, we will type in 211A.

At the ITEM prompt, we will type in KEY 0 SCR and the 4-digit extension we are creating. In our case, we will type in 7047. At the MARP prompt, hit the Enter key. At the CPND (Call Party Name Display) prompt, type in NEW. At the NAME prompt, type in the new user’s name, first name then last name. For our example, we will type in STEVEN MALLARD. At the XPLN prompt, hit the Enter key. At the DISPLAY_FMT prompt, hit the Enter key. At the VMB prompt, hit the Enter key.

Now we need to add the user’s second line, or sometimes referred to as the rollover line. For us at Williams Sonoma, we use the 2000 series numbers for all internal and rollover lines. To associate the rollover with the Key 0 extension, I recommend we put a 2 in front of the extension giving us a 5-digit rollover extension. The Meridian system should allow for this.

At the KEY prompt, type in 1 SCR 2 plus the 4-digit DN from Key 0. In our case, we will type in 1 SCR 27047. SCR stands for Single Call Ring. At the MARP prompt, hit the Enter key. At the CPND (Call Party Name Display) prompt, type in NEW. At the NAME prompt, type in the new user’s name, first name then last name. For our example, we will type in STEVEN MALLARD. At the XPLN prompt, hit the Enter key. At the DISPLAY_FMT prompt, hit the Enter key. At the VMB prompt, hit the Enter key. At the KEY prompt, hit the Enter key. At the ITEM prompt, hit the Enter key.

Congratulations, you just built a new Meridian Digital user extension and the phone is now ready to be installed at the location after you punch down the cross connects from the TN on the punch down block to the cube number on the phone frame block. Below is how it should look to you when you are done.

REQ: CHG
TYPE: 2616
TN 15 6
ECHG YES
ITEM DES 212
DES 211A
ITEM KEY 0 SCR 7047
HNT FNA
MARP
CPND NEW
NAME STEVEN MALLARD
XPLN
DISPLAY_FMT
VMB
KEY 1 SCR 27047
MARP
CPND NEW
NAME STEVEN MALLARD
XPLN
DISPLAY_FMT
VMB
KEY
ITEM
UDATA: 202345 8 PDATA: 219484 512
DISK RECS AVAIL: 512
TNS AVAIL: 48 USED: 152 TOT: 200
ACD AGENTS AVAIL: 292 USED: 8 TOT: 300
AST SET AVAIL: 100 USED: 0 TOT: 100

REQ:

Now, the only thing left is to create this user’s Voicemail Box. We will cover that in Chapter 31.

 

[SpokaneTJ]

McGruff,

Thank you very much for you help, your advice is exactly what I needed!!!! It works perfectly. I have to say this is a very good forum to get information in, even if I do have a hard time expressing what my needs are.

 

[coniglio]

do forget to make CLS HTA and LHK 1.