Adding a PKM to a 5330 IP Phone (MCD 4.0)

[acskmk]

Hello. Mitel has indicated that the PK48 modules are now compatible with the 5330 IP Phones. See attached screen shot. However, in my attempts to add the PKM 48 to an existing 5330 IP phone, the field to add the PKM is grayed out or disabled.

How do you enable the field to add the PKM in software? Any help would be appreciated! Thank you!

 

[wireman50]

What release of software, fine here in MCD5, allows PKM to be added.

 

[wireman50]

Just cheked a MCD4.0 SP3 install and it doesn't let me add a PKM to a 5330 so it looks like its a release of software issue.

 

[wireman50]

Not supported in MCD4.1 either (can't find a GIG for 4.2 at the minute.

 

[wireman50]

Support for 5330 and PKM from MCD 4.2 onward.

 

[acskmk]

Thank you wireman50.

 

[Billz66]

Make sure that you have the correct version of interface as well , I think there was a new Phone module for the 5330 and 5340's

If I never did anything I'd never done before , I'd never do anything.....

 

[sarond]

Yes I believe you need V2 for the 5330/40

 

[acskmk]

Thanks Billz66..do you happen to know which it should be? I ordered 3. There are two different modules in our shipment. I attached a snapshot of each.

 

[Billz66]

There were a few Knowledge base articles

Article ID #10-5163-00012 Article Type Technical Bulletin

Article Title
Cable required for pkm module for 5330/5340
Publish Date Feb-3-2011

Body/Solutions
Cable required for pkm module for 5330/5340

More Information
The 5330 and 5340 sets now supports pkm module in 4.2 software but requires a cable from pkm module to sets main board
This cable was not needed for other types sets and was not included with module part number 50005662. After April 2010 the cable was included with module.Please see attached diagram from pkm.doc for where cable goes. If you require this cable contact Product Support

I think the V2 Part Number is 50005662



If I never did anything I'd never done before , I'd never do anything.....

 

[acskmk]

Thanks Everyone!