Adding a new DID to our CS1000 2

[Carol1975]

Hello.

We ordered a new DID from the local phone company.
The 4 digit extension was already in our switch as a non-DID.

Today was the day that the new number was supposed to be working.
When I call the number from outside, it rings into our switchboard.

I called the phone company. They confirmed that they pointed the new number at our switchboard.
I explained that it was supposed to be a DID and ring directly to the extension.

They don't know how to do that.
We have added DID's many times in the past, usually in groups of 100 or more.
This is just one number, chosen because it spells the name of the type of clinic here in the hospital that needs the new number.

No names mentioned, but there was a buyout in our area within the last couple years, and I lost my great support guys in the process.
Most of them early retired.
The current group has very little knowledge of our Nortel CS1000.

I have done all the adds/moves/and changes for years and years.
Been to Richardson, TX and really miss Nortel!

Is there a load where I need to specify that an extension has become a DID?
I searched on earlier posts and saw mention of LD 49 and mapping one number to another, but this is a call coming into our T1 group.

Any help would be appreciated.

Carol

Systems Analyst

 

[SwitchWitch]

If you have your CLIDs turned on,call out on the DID and confirm the full number. For example... I'm in a 215 area code and some of my prefixes are 215-339, 215-389, 215-952, etc. etc.


A Tek-Tip Lover

 

[GHTROUT]

Here is how I would request it:

Identify another working DID in your system. Let's say it is 410-555-1234

Identify the number you wish was DID - the one they ported wrong. Let's say it was 410-555-2345

Make the request like this: "Please convert 410-555-2345 to a DID number, pointed to the same trunk group as 410-555-1234"



Find more at GHTROUT.com

 

[Carol1975]

Thank you for your suggestions!
The phone company kept talking about my needing to map the extension in LD 49.
I looked in LD 49. None of our DID extensions were mapped.
Finally, one of the phone company engineers clicked on what I was telling them and found the problem.

The CO was sending 7 digits and pointing it at our switchboard.
Our DID numbers just require the CO to send 4 digits.
The extensions then become DID and calls go directly to the extension.

Gotta love what you do!

Thanks!

Carol