adding a direct to vm feature in an AA in Merlin Messagin

[dteal]

I'm trying to setup an auto attendant in merlin messaging that when someone hits that auto attendant they get a greeting to enter the users extension. Then the user enters the extension the user is transferred directly to to the users mailbox, without ringing their phone.

Please help.

 

[Ghostin]

Transferring to telephones associated with mailboxes is done through the mailbox class of service. There isn't really a way to give the caller the option of transferring directly to voice mail unless that particular voice mail box is set to no tranfer. If you want to get people to go voice mail immediately, have the extension users put there phone in DND when they are away.

 

[TouchToneTommy]

You could also use selector codes to transfer to the mailbox of an extension, but that gets ackward if you have a lot to do. For example, "press 1 for Joe, press 2 for Fred, press 3 for George, etc.", then set 1 to do a "mailbox transfer" to mailbox XXX, same for 2, 3, etc.