I'm trying to run a query that finds all phone calls within 5 minutes before or after a time that's entered as a parameter.
How do I create "start_time" and "end_time" values by adding and subtracting 5 minutes to the entered time? What do the formulas look like?
Alternatively, should I write a select rule that looks for calls that are in progress within 5 minutes before or after the entered time? What would this look like?
Thanks for your help!
-clint
How do I create "start_time" and "end_time" values by adding and subtracting 5 minutes to the entered time? What do the formulas look like?
Alternatively, should I write a select rule that looks for calls that are in progress within 5 minutes before or after the entered time? What would this look like?
Thanks for your help!
-clint