Add Printer Wizard plus other problems 1

[JMcHugh1199]

I have am having a problem with my printers. they do not show up and i when I click to add a new printer nothing happens. I have done a lot of research and apparently a lot of people have had a similar problem only none of their fixes will fix mine. as and added difficult to my situation, when I go to look at my services I get and error it is a yellow triangle with and ! in it and no words beside it only and ok button under it. i think it is a result of a recent trojan I have been working on removing from my computer I think I got it off but this appears to be residual damage and I am not sure how to fix it please help.

 

[linney]

Printer Cleanup.

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Resources for troubleshooting printing problems in Windows XP

http://support.microsoft.com/kb/308028/en-us?FR=1&PA=1&SD=HSCH

Removing adware & spyware
FAQ608-4650: Before Posting a Hijack log file - Best Practices

Try the free version of "Ewido" now called "AVG Anti-Spyware 7.5"

http://www.ewido.net/en/download/

Windows Defender

http://www.microsoft.com/athome/security/spyware/software/default.mspx

 

[SirBlack]

What OS are you running & what's the name of the Trojan? In many cases, you can go to your AV company's web site & get detailed instructions on fixes.

Besides the free version of AVG linney mentioned, you can also go to

http://free.grisoft.com/

and download not only that Anti-Spyware app, but also their free Anti-Virus as well as their free Anti-Rootkit. Windows Defender is an excellent program. Here are some other free apps to consider:

Spybot Search & Destroy

http://www.safer-networking.org/en/index.html

Lavasoft Ad-Aware

http://www.lavasoftusa.com/products/ad_aware_free.php

I run all of them as I believe there is no such thing as too much protection. I also run a program called SpywareBlaster but it's more of a preventative measure. You can read about it and download the app if you'd like @

http://www.javacoolsoftware.com/spywareblaster.html

The most important part of protection is to make sure you keep your programs updated & run them on a regular basis. And also be on the cautious side when downloading apps (other than those from trusted sites) or opening attachments in E-mail.
Hope these suggestions help!
Bob

 

[JMcHugh1199]

Sir Black I am running Windows XP SP2 I have Norton Corp. for antivirus and I have rund adadware along with pretty much every other spyware program I can find on my system that will give a free scan and when they scan i fix what they say is wrong but every program seems to find something different, I will try your programs from Grisoft and let you know if they find anything thing, Thanks for you help

Jason

 

[JMcHugh1199]

Hey I am back up and Running, I did download all of the software at

http://free.grisoft.com/

it found one more virus on my machine and removed it. but to fix the printing issue and the strange blank error that popped up with I was in my systems folder I reinstalled the SP2 for XP Pro. And now my printers are back and I can use the add printer wizard. I got the SP2 from

http://www.softwarepatch.com/windows/xpsp2.html

I hope if anyone else is have a similar problem they can get it fixed with some of the information offered in this thread.
Thanks Everyone

Jason