Add On for managing Cases

[tecphonelady]

Does anyone know of an ACT! Add on for managing Technical Support Cases?

Would like it to create a case number and have work flow and escalation steps.

for ACT 2008 (10.0)

thanks!

Ann

http://www.PhoneLady.com

and

http://www.TelecomEx.com

 

[GLComputing]

Depends on how sophisticated the functionality you need.

Telesupport Helpdesk is the top of the line

http://www.glcomputing.com.au/main/33/1

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

http://blog.glcomputing.com.au

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