Good Morning,
(SV9500 and UM8700)
I was asked to build a new Call Tree using a departments main line. After the fact I was told they also have an ACD that uses a different phone number. Is there a way, without tearing down and rebuilding their ACD, to send the DID for their ACD straight to the call tree and then point option 3 in the Call Processor to their ACD?
Thank you,
Rob
OpenScape 4000 V7 R2
(SV9500 and UM8700)
I was asked to build a new Call Tree using a departments main line. After the fact I was told they also have an ACD that uses a different phone number. Is there a way, without tearing down and rebuilding their ACD, to send the DID for their ACD straight to the call tree and then point option 3 in the Call Processor to their ACD?
Thank you,
Rob
OpenScape 4000 V7 R2