Add & Remove Programs Problem Win XP 2

[LarryE]

I have NeatReceipts loaded on my machine and had to do a re-install. It's size was about 100 MG. I did the remove with the Add & Remove Programs function in Windows XP and it was successful. When I did the re-install (about 159 MB) the size, as shown in the Add & Remove Programs page, went to 2,803.00 MB. The same thing happened to another program I wanted to delete. It would not delete so I did a re-install to get the uninstall files I needed. It still will not uninstall and it went to 1,505.00 MB. It's PrintMaster 12 by Broderbund. The dialog box comes up as if removing and starts at 0 percent complete, but never goes any further. I know you guys can tell me what is going on, so thanks in advance. Larry

 

[BadBigBen]

Larry,

do a couple of malware scans just to be sure that no malicious software is hyper inflating the installs...

start with MBAM followed by SuperAntiSpyware...



Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[linney]

See if some other program, perhaps malware or a security program is interfering with the uninstall.

310353 - How to Perform a Clean Boot in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310353&FR=1&PA=1&SD=HSCH

316434 - HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;316434&FR=1&PA=1&SD=HSCH

310560 - How to Troubleshoot By Using the Msconfig Utility in Windows XP

http://support.microsoft.com/kb/310560

Have a look at some of the third party uninstallers such as "Revo" that are on the market.

Uninstall Utilities

http://www.snapfiles.com/Freeware/system/fwuninstallers.html

How does Add/Remove Programs get the size and other information?

http://blogs.msdn.com/b/oldnewthing/archive/2004/07/09/178342.aspx

 

[LarryE]

Thanks, Ben, I did find 2 malware items in my registry. I sure appreciate the links.

Thanks, linney for the great links and information. It may take me a while to go through them and I will report back. Larry

 

[edfair]

And sometimes you have to do it manually by deleting everything the program installs and cleaning out the registry. Never pretty to do it that way but it is effective.

Ed Fair
Give the wrong symptoms, get the wrong solutions.