Adaptec 620xx can't be installed

[AlexTovar]

Hi:

I have a DSS appliance, 4-port ethernet NIC. i had to reinstall ALL the software, but when I try to reinstall the 4 virtual adapters, I can only intall two, if I try to install the 3rd and 4th, I get the following message:

" The adapter you selected is already installed on your system. Are you sure you want to continue ? "

If I choose "Yes", no other adapter is installed. But, of course, I need the four adapters.

Internet Explorer 5.5, and Service pack 6a were installed again, the same as DSS software.

Please help me !!

 

[AlfSutherland]

Hi Alex,

This is probably most likely to the fact that you didn't remove the "sniffer.ini" file, before re-installing the software, and/or by not removing the cards before un-installing. The sniffer.ini file contains the information about the virtual adapter(s) when you create Full Duplex monitoring, within the "Adaptec" icon within "Control Panel".

Do a complete un-install, remove "sniffer.ini" and "netxray.err", remove the "NA Inc", reg key, reboot then re-install. If this doesn't work, it's probably worth getting a "ghost" image from NAI support.

Alf

 

[AlexTovar]

Hi Alf:

Thanks for your answer, can you tell me where those files are located ? if they are somewhere in the NAI directory, they were supposed to be erased ( I deleted the directory before the new installation ), and performed a Registry cleaning ( "sniffer" keys ). In order to perform a fresh-new installation, can you tell me which registry entries should I delete ?

You know, before the complete re-install of the appliance, the four interfaces were installed correctly, the problem began when I couldn't access the agent configuration using the Probviewer, it said that there were to many configuration sessions open ( and of course, none was established ).

Many thanks in advance.

Alex

 

[AlfSutherland]

Hi Alex,

Sorry I was talking absolute rubish about those 2 files, they're located on the console not the agent, and relate to console settings. Apologies for the mis-information.

It's probably easiest to re-ghost the unit, as even if you do install the cards, it will probably cause un-wanted event viewer errors.
alf

 

[AlexTovar]

Alf:

We found out that some of the PCI IRQ's from the BIOS were changed to "disable", we changed those IRQ into some values available.

I have experienced those BIOS changes when there have been a power outage, and it might have happened.

It happened sometimes with the very old LM2000, sometimes I couldn't set it up, and all we had to to was change the IRQ's. Did it happen to you ?

Best regards.

Alex.