May 10, 2013 #1 marice Programmer Dec 27, 2011 95 US Can the After Call Work button be configured so agents can not press it? If they need to go into an unavailable state they have to select an Aux code?
Can the After Call Work button be configured so agents can not press it? If they need to go into an unavailable state they have to select an Aux code?
May 17, 2013 #2 ewaaijenberg Technical User Sep 6, 2002 185 NL No, if you program it, you can press the button. Upvote 0 Downvote