Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

ACW button

Status
Not open for further replies.

Tenzin184

Systems Engineer
Mar 15, 2018
2
BT
Hello Exparts

how can i disable double click action of ACW button (one X agent)??
Most of the time agents tends to double click ACW and tends to stay in ACW state until they manually clicks auto in button. this way the number of customers in queue increases and causes more abandon calls..

need your kind support please.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top