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ACW button

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Tenzin184

Tenzin184

Systems Engineer
Mar 15, 2018
2
BT
Hello Exparts

how can i disable double click action of ACW button (one X agent)??
Most of the time agents tends to double click ACW and tends to stay in ACW state until they manually clicks auto in button. this way the number of customers in queue increases and causes more abandon calls..

need your kind support please.
 
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