Activity Codes/NR Reason Codes

[megankb]

My supervisors only want to use activity codes for Not Ready states. Is there a way to prevent the ACNT key from flashing during an active call?

 

[pronei]

I don't think so, ACNT is built for categorizing calls via manual agent input during a call not for tracking your agents NR reasons.

What you are using it for it sort of out of scope of initial intention, but functional for your purpose.

 

[captaingadget]

I agree with pronei, I can't see how you can stop it.

 

[megankb]

That's what I thought. Thanks!