Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Activity Code Report

Status
Not open for further replies.
dennislyon

dennislyon

IS-IT--Management
Feb 20, 2007
59
0
0
US
I'm not seeing the correct activity codes on any of the activity code reports. We have had the codes setup since the install but have just started trying to use them. There is a default activity code for each skillset but that default code is not being reported, only the system default code. I've verified DCUS is set to 1 and the agents have an ACNT key assigned to their sets, but even though they are not entering any of the codes setup, shouldn't I at least be seeing that skillset default activity code?

Thanks in advance.
 
Status
Not open for further replies.

Similar threads

wichie13
  • Locked
  • Question
Busy Hour Report
Replies
0
Views
36
wichie13
wichie13
bazzieb
  • Locked
  • Question
Agent last logged in report
Replies
0
Views
29
bazzieb
bazzieb
nortavaya
  • Locked
  • Question
How I can seperate the historical reports of AACC between two groups ?
Replies
2
Views
62
nortavaya
nortavaya
nortavaya
  • Locked
  • Question
ACCS: Restore hsitorical reporting only from backup ?
Replies
0
Views
32
nortavaya
nortavaya
telklass
  • Locked
  • Question
Quality monotoring report issue (AACC)
Replies
0
Views
34
telklass
telklass

Part and Inventory Search

Sponsor

Back
Top