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Activity Code Report

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dennislyon

dennislyon

IS-IT--Management
Feb 20, 2007
59
US
I'm not seeing the correct activity codes on any of the activity code reports. We have had the codes setup since the install but have just started trying to use them. There is a default activity code for each skillset but that default code is not being reported, only the system default code. I've verified DCUS is set to 1 and the agents have an ACNT key assigned to their sets, but even though they are not entering any of the codes setup, shouldn't I at least be seeing that skillset default activity code?

Thanks in advance.
 
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