phonetech2012
Vendor
I am trying to simply update the name on one of our existing activity codes for a not ready state. I changed the activity code name first, and tested but still had the old name display on the agent's set. I then outed the code, rebuilt it, but still same results. I even outed the activity code, and left it out, tested, and the old name still showed up on the agents phone display? What am I missing? Thanks