Activity Code during Outbound Call 1

[parisha]

Is there anyway to capture an activity code entered whilst makeing an outbound call?

I know we can add an activity code during an inbound call, we can see how long the call was etc, but when an activity code is entered during an outbound call the code is not captured.

Is there any config that we have missed?

Any help greatly appreciated.

 

[hassled]

Only way I have been able to get around this is to set up an outbound activity code.
Then go into not ready and enter the code then make the outbound call.

outbound cal data can then be collected through the not ready reson code report

 

[informidicate]

An activity code can only be put in while on an inbound
ACD call(or inbound Symposium skillset call) on key 0.

 

[parisha]

so if you use not ready and then the activity code, the only to come out of this state is by becoming ready again? If this is the case then calls are waiting, and you become ready then the agent would get a call straight away right?