We use NOT READY CODES and everything is working, except I have 1 user that it does not appear to work for. We have several ACD groups and several different types of phones.
The one user having problems is using a i2050 softphone and is assigned to an ACD that has only soft phones. At this point this user is the only user with the button configured, so I am not sure if its the phone type or the ACD that acocunts for the difference.
As I understand the Nortel instructions, the requirements to setup accounting codes on a phone are:
1. add ACNT button to phone - completed
2. make sure NRAC is set to "yes" in LD 23 for the ACD that the phone is assigned to - completed
3. in LD 17 make sure DCUS is set to "1" (this affects all or none) - completed
He does have the button, which flashes when he presses the NR key, however when he enters a code and presses the ACNT to enter the code the code does not show up in the logs...
Can anyone tell me why it would not be working?
The one user having problems is using a i2050 softphone and is assigned to an ACD that has only soft phones. At this point this user is the only user with the button configured, so I am not sure if its the phone type or the ACD that acocunts for the difference.
As I understand the Nortel instructions, the requirements to setup accounting codes on a phone are:
1. add ACNT button to phone - completed
2. make sure NRAC is set to "yes" in LD 23 for the ACD that the phone is assigned to - completed
3. in LD 17 make sure DCUS is set to "1" (this affects all or none) - completed
He does have the button, which flashes when he presses the NR key, however when he enters a code and presses the ACNT to enter the code the code does not show up in the logs...
Can anyone tell me why it would not be working?
