Active X Smart Viewer

[playerham]

I am using Crystal Reports 7.0. I have a client who gets the red "X", when she tries to access any reports. I went to

http://support.crystaldecisions.com/docs

and looked at "Crystal_Web_Viewer_for_Actx.pdf". This file tells you to delete any Active X viewers already on the PC, but this user does not already have the Active X viewer on her machine. I was wondering if there was a way to just download the smart viewer from a site and install it on the PC manually. Thanks for any assistance.

 

[Guest_imported]

Did you go to Tools / Internet Options / Settings / View Objects and delete it from there?

 

[synapsevampire]

Perhaps the security is set to NOT allow Active-X? In IE, check under the Custom Level of the Security tab of Internet Options.

-k

http://www.informeddatadecisions.com

kai@informeddatadecisions.com

 

[playerham]

Thanks for the assistance. The user did not have the report viewer listed in the object folder and the security settings are configured to receive ActiveX. I do not know what the problem is.

 

[synapsevampire]

Perhaps they don't have rights to remove the Active-X component installed, I've seen systems that don't show the control in there, yet they are.

Unfortunately I can't recall how I resolved it...

-k

http://www.informeddatadecisions.com

kai@informeddatadecisions.com

 

[playerham]

Thanks for the info, I will research that.